FAQs - Frequently asked questions

A free look at how well your business wins leads online, so you can see where they slip through. We check your website speed and design, your Google Business Profile, how you show up on Google and AI search, and where missed calls and follow-ups let leads slip. Ask for it in the contact form. It’s free, and you’re under no obligation.

No. We do the tech, you run your business. We ask about your business in plain English, build everything and look after it every month. If you can send an email or chat on the phone, you can work with us.

No. We ask you some questions, then write the words for your website. You read it and tell us what to change. Photos and videos of your work help a lot, and we can help there too.

Most websites go live in two to eight weeks. We usually plan for up to eight, and we’ve built some in two. It depends on how many websites we’re building at the time, and on how quickly we get your answers, photos and videos. AI add-ons are usually set up within a couple of weeks.

That’s what it’s built for, and we prove it. Every month you get a performance report showing how many people visited your website, filled out the form, clicked to call you and clicked to email you, so you can see the return on what you pay. For many trades, one extra job a month is enough to pay for the website. We’ve seen a lot of trades businesses move away from lead sites like hipages and use their own website instead, because the leads are theirs. Results depend on your area and your trade. If it isn’t working for you, you can cancel anytime, with no obligation.

Yes. Every website plan includes full SEO, local SEO, AI search optimisation (AEO) and Google Business Profile setup, all done when we build your site. To show up on Google, Bing and AI search, you need a clear website, a complete Google Business Profile, consistent listings and good reviews. We set all of them up when we build your site. Google and Bing use these to decide who to show, and AI search like ChatGPT, Gemini and Claude draws on the same signals. We then check how it’s going in your monthly performance report. If your leads aren’t coming through, or the site isn’t performing the way we want, we adjust your local SEO and the content on your site to try to improve your reach online and bring in more leads.

We adjust it. Your monthly performance report shows how many people visited your website, filled out the form, called you and emailed you. If those numbers aren’t where we want them, we make changes to your local SEO and the content on your site to try to improve your reach and bring in more leads.

It answers every call 24/7, texts back callers who hang up, chases your quotes and asks every customer for a Google review, for $385/mo with no setup fee. It sounds like a friendly, natural Australian voice, and it introduces itself as your business’s virtual assistant, so callers know who they’re talking to. Most callers are just glad someone answered. It answers their questions, books the job or takes a message, then texts you a summary of the call. The AI website chatbot is included at no extra cost. You get 300 minutes and 300 texts a month, then $0.60 a minute and $0.15 a text. Just want help on your website? The chatbot on its own is $50/mo.

Yes. There’s no lock-in contract and no minimum term on any plan or monthly service. Just let us know and it ends at the end of your current billing month. If you want your website taken offline sooner, we’ll do it as soon as you ask, no questions asked. Your domain name is yours, and we’ll transfer it to you free. See section 4.1 of our Terms and conditions for the details.

No. There is no setup fee.

Yes. Most businesses start with the Business plan and get the website set up first. Later on, we can add the AI receptionist and the AI website chatbot when you’re ready. Many businesses start with the chatbot, then add the AI receptionist once they see the difference.

No. We’re based in Watsonia and work with businesses across Melbourne’s north and north-east, from Greensborough to Preston, and right across Australia. Everything works by phone and online, and we’re happy to meet locally and in the CBD.